If you have any questions about our office policies, please call (704) 889-7395 during business hours.
Our office works on a schedule and we try our very best to keep that schedule. However, there may be times that we are behind or ahead of schedule. We try to honor your time and ask that you give us the same courtesy.
When you are late or miss an appointment you deny time that another patient, in need of dental care, could use. We realize unexpected circumstances arise and you cannot keep your appointment, if this occurs, we would ask that you give us 24-48 hours notice to cancel or reschedule your appointment.
If you are a new patient we ask that you arrive 30 minutes prior to your appointment time and patients of record are ask to arrive 15 minutes prior.
We realize unexpected circumstances arise and you cannot keep your appointment. If this occurs, we ask that you give us 48 hours notice to cancel or reschedule your appointment.
For our patients without insurance, payment is required at time of service. We will work with you on major procedures, so that when the procedure is completed it is paid for.
There is a $30.00 fee charged on all returned checks.
Because of increasing cost of postage, we try to send as few statements as possible. When you get a statement, it means that the balance is what you owe, as insurance has either paid or denied the claim. Any balance not paid in 90 days from the first statement date will be turned over to the Collection Bureau and assessed a charge of 33% of the balance.
If you provide us with the correct dental insurance information, we will be glad to call your insurance company to verify your coverage and type of plan you have. We will gladly file your claim, but remember you are ultimately responsible for all charges.
We will estimate to the best of our ability the amount you are responsible for paying. These are not guarantees that the insurance company will pay the amount left. You are responsible for paying your portion for services at the time service is rendered. Your portion would include deductibles and any non-covered procedures.
We accept most insurance, and will file for you, but we are participating providers only on the following companies:
- Delta Dental Premier
- Connection Dental
If you are a patient of record, please call our office for emergency information.